PRIVACY POLICY
This Privacy Policy describes how we collect and use the personally identifiable information you provide on our Site and in our mobile applications. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update that information.
btchuntertea.com strongly believes in stringent privacy compliance including transparency, accountability and choice regarding the collection and use of your personally identifiable information. This Privacy Policy covers the website and our mobile application. If you have questions or complaints regarding our Privacy Policy or practices, please contact us at privacy@btchuntertea.com. If you are not satisfied with our response, please contact privacycore@btchuntertea.com.
Other than as described in this Policy, we will not give any information about you to others without your permission.
INFORMATION COLLECTION AND USAGE
Our Site and mobile applications use forms in which you give us contact information (including your name, address, telephone number and email address) so you can place orders, request information and support and make product suggestions. For certain services, we may also request a credit card number, government identification number, or other financial information.
We receive and store any information you enter on our Site or mobile applications or give us in any other way, including through email, telephone or other communications with our customer support department. If you contact us for support, we will keep an internal record of what support was given.
We use your information to contact you regarding functionality changes to our products, our site, our mobile applications, our new services and special offers we think you’ll find valuable. If you would rather not receive this information, please see the “Updating Your Information” section below on how to change your preferences.
We use information gathered about you from our Site or mobile application statistics (for example, your IP address, location or device operating system) to help personalize search results, diagnose problems with our server and to administer our Site and mobile applications. We also gather broad demographic information from this data to help us improve our Site and mobile applications and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
Our Site and mobile applications use cookies to keep track of your logins, shopping cart and receipts. We use cookies to identify you so you don’t need to log in each time you visit our Site or mobile applications. The cookies are linked to your customer account, which is associated with the information in your account.
With your express consent, we may access and track location data from your mobile device in order to personalize results. We do not tie any personally identifiable information about you to any of the location tracking technologies that we use and we do not track location data when our mobile applications are not in use. You may withdraw your consent for us to use location data at any time by turning off the location services setting on your device.
This Site and our mobile applications may contain links to other websites, Fresh Leaf Ventures Pvt Ltd is not responsible for the privacy practices or the content of such sites.
SECURITY
This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information on our order forms, we transmit that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.
SENDING E-MAILS
We use e-mails to communicate with you, regarding to orders, password changes etc. We also provide email links on our website so that you can contact us directly. We promptly reply to your messages.
The information you send to us may be stored and used to improve this Site, our mobile application and our products or it may be reviewed and discarded.
THIRD PARTY SERVICE PROVIDERS
We may at times provide information about you to the third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analysis of our products or customer demographics, shipping of goods or services and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.
GOOGLE ANALYTICS
We use a tool called “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit, when they do so and what other sites they used prior to coming to this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information.
Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site. This cookie cannot be used by anyone but Google, Inc. The information generated by this cookie will be transmitted to and stored by the Google on servers in the United States.
We use the information received from the Google Analytics only to improve services on this Site. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
API AND PLUGINS
At various locations on the site we use APIs to collect information required. These APIs majorly include GEO location API to track the country you are visiting from, WHO IS API to gather information about your account domains. The information so collected is only used to execute processes necessary for smooth functioning of the website.
What Happens to my Personally Identifiable
Information if I Terminate my Fresh Leaf Ventures Pvt Ltd Account?
When your btchuntertea.com account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status on our relevant databases.
However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, to resolve disputes, or to enforce our agreements.
UPDATING YOUR INFORMATION
You may alter, update or deactivate your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.
You may send an email to : crmops@btchuntertea.com.
You may send mail to newtrichen.com at the following postal address: Btc House, Plot No.847,Flyover Service Road,Near Amausi Railway Station,Anaura,Nadarganj,Lucknow- 226008 Up,India
You may call us at: +91 9956299407
You may visit your online account at btchuntertea.com.
TRANSFER YOUR DATA ABROAD
If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this Site and communicating electronically with us, you consent to such transfers.
COMPLIANCE WITH LAW AND LAW ENFORCEMENT
We cooperate with the Government, Law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to the Government or law enforcement officials or private parties as we, in our sole discretion, believe it necessary or appropriate to respond to the claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person or to prevent or stop activity that we consider to be illegal or unethical..
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
CHANGES IN OUR PRACTICES
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.
If we make material changes to this Policy, we will notify you, by e-mail or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.
CONTACTING US
If you have any questions about our Privacy Policy, the practices of this Site or our mobile application, or your dealings with this Site or our mobile application, please contact us at: privacy@btchuntertea.com.
